Shipping policy
SHIPPING POLICY
Last updated: 07/2026
ORDER PROCESSING
Orders are processed within 2 to 3 business days. Business days are Monday
through Friday, excluding public holidays. Orders placed on a weekend or holiday
begin processing the next business day.
Orders are shipped from the USA.
DELIVERY ESTIMATES
Standard delivery is estimated at 12 to 14 business days after processing.
Delivery estimates are estimates, not guarantees. Carrier delays, weather,
customs, and peak periods can extend them.
Available shipping methods and current estimates are shown at checkout before
you pay.
SHIPPING CHARGES
Shipping charges are calculated and displayed at checkout before payment.
Free shipping uses our standard service.
Protected Priority Shipping is an optional upgrade that provides coverage n lost or damaged shipments. Its cost is shown
at checkout.
TRACKING
A tracking number is emailed when your order ships. Tracking can take up to 48
hours to show movement after it is issued. If tracking has not updated after 5
business days, contact us.
We ship with USPS, UPS, FedEx, DHL. The carrier is selected
based on destination and service.
SPLIT SHIPMENTS
Orders with multiple items may ship separately and arrive on different days at
no extra cost. Each shipment gets its own tracking number.
ADDRESS ERRORS
Enter your shipping address carefully. We are not responsible for orders
delivered to an address entered incorrectly at checkout.
If you notice an error, contact us immediately. We can update an address before
the order is processed. Once shipped, it cannot be changed and you would need to
place a new order after the package is returned to us.
Packages returned as undeliverable are refunded less original shipping once
received, or reshipped at your cost.
LOST OR DAMAGED PACKAGES
Lost
If tracking shows no movement for 10 business days, or shows delivered but the
package has not arrived, contact us within 30 days of the last tracking update.
We will open a carrier investigation and replace or refund a confirmed lost
package.
Damaged
Contact us within 30 days of delivery with photographs of the item and the
outer packaging. We will replace or refund the item at no cost to you.
BACKORDERS AND PREORDERS
If an item is unavailable after you order, we will contact you within 2 business
days with the expected date and the option to wait, substitute, or cancel for a
full refund.
Preorder items display the expected ship date on the product page. Preorders are
charged at the time of purchase and can be cancelled for a full refund any time
before shipment.
INTERNATIONAL ORDERS
We currently ship to the United States only.
Where international shipping is available, import duties, taxes, and customs
fees are the responsibility of the recipient and are not included in the price
or shipping charge. Customs processing can add time beyond our delivery
estimate. We cannot mark shipments as gifts or declare values other than the
amount paid.
Refused international shipments are refunded less shipping and any customs fees
we are charged.
QUESTIONS ABOUT A SHIPMENT
Email support@hczmtrading.com with your order number and tracking number. We
respond within 1 business day.
Phone: 302-208-7541
Support hours: Monday-Friday, 9:00am-5:00pm ET
HCZM Trading
9105 Nottingham Pkwy.
Louisville, KY. 40222
United States
Email: support@hczmtrading.com
Phone: 302-208-7541
Support hours: Monday-Friday, 9:00am-5:00pm ET
Typical response time: within 1 business day