Contact information
CONTACT US
We're here to help with orders, billing, subscriptions, returns, shipping, and
product questions.
Email: support@hczmtrading.com
Phone: 302-208-7541
Support hours: Monday-Friday, 9:00am-5:00pm ET
Typical response time: within 1 business day
WHAT TO INCLUDE
To help us resolve things on the first reply, please include:
- Your order number
- The email address used to place the order
- For product issues, photographs of the item and packaging
- For subscription questions, the product and billing frequency
COMMON REQUESTS
Order status
Use the tracking link in your shipping confirmation email. If tracking has not
updated in 5 business days, email us.
Cancel a subscription
Visit hczmtrading.com/pages/manage-subscription, use the link in any
subscription email, or email us. No phone call required.
Start a return
Email us with your order number before sending anything back. See our Refund
Policy for eligibility. Returns will only be accepted by sending them back to the following address:
570 Solon Rd
Bedford, OH 44146
Billing questions
Charges appear on your statement as hczmtrading. Email us before contacting your bank and we will
resolve it faster.
HCZM Trading
9105 Nottingham Pkwy.
Louisville, KY. 40222
United States
Email: support@hczmtrading.com
Phone: 302-208-7541
Support hours: Monday-Friday, 9:00am-5:00pm ET
Typical response time: within 1 business day