Refund policy
REFUND & RETURN POLICY
Last updated: 07/2026
We want you to be satisfied with your order. If something isn't right, contact
us at support@hczmtrading.com and we'll help.
RETURN WINDOW
You may request a return within 30 days of delivery. Requests made after 30
days cannot be accepted.
To start a return, email support@hczmtrading.com with your order number and the
reason for the return. Do not send an item back before you receive a return
authorization and return address from us. Items returned without authorization
cannot be processed or refunded.
WHAT CAN BE RETURNED
Because we sell consumable, personal-care, and oral-care products, eligibility
depends on the product type:
Unopened supplements and consumables
Returnable within 30 days in original, unopened, undamaged packaging with any
factory seal intact.
Opened supplements and consumables
Not returnable once opened, for health and safety reasons. If a product
arrived damaged, defective, or incorrect, contact us — this exclusion does not
apply and we will replace or refund it.
Cosmetics and topical products
Returnable within 30 days if unopened and unused. If opened, contact us and we
will review case by case.
Oral-care products and applicators
Not returnable once opened or used, for hygiene reasons. Unopened items are
returnable within 30 days.
Devices
Returnable within 30 days in original packaging with all components and
accessories included. Devices showing damage beyond normal inspection may be
refused or refunded in part.
Digital content and downloadable guides
Delivered immediately on purchase and non-refundable once accessed. Where
digital content is included with a physical bundle, returning the physical
items does not require return of the digital content, and the digital portion
is not separately refunded.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not what you ordered, contact us
within 30 days of delivery with your order number and photographs of the item
and packaging. We will arrange a replacement or a full refund including original
shipping, at no cost to you. We pay return shipping in these cases.
RETURN SHIPPING AND FEES
Change-of-mind returns
You are responsible for return shipping. Original shipping charges are not
refunded. We recommend a tracked service — we cannot refund a return we do not
receive.
Damaged, defective, or incorrect items
We pay return shipping and refund the original shipping charge in full.
Restocking fee
We do not charge a restocking fee.
SUBSCRIPTION ORDERS
Cancelling a subscription and returning a product are two separate actions.
Cancelling stops future charges and shipments. It does not automatically refund
an order that has already been processed.
Orders already processed
Once a subscription order has been processed for shipment, that order is
fulfilled and is treated under the return rules above.
Cancellation timing
Cancel at least 24 hours before your next scheduled billing date to stop that
charge. Cancellations received after that point take effect on the following
billing cycle.
Unopened subscription shipments
Returnable within 30 days of delivery under the same product-type rules above.
To cancel, visit hczmtrading.com/pages/manage-subscription, use the link in any
subscription email, or email support@hczmtrading.com. Cancelling takes no more
steps than signing up did.
REFUND PROCESSING
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds are issued to the original payment method within 5 to 10
business days. Your bank or card issuer may take additional time to post the
credit.
HOW TO REACH US
Email: support@hczmtrading.com
Phone: 302-208-7541
Support hours: Monday-Friday, 9:00am-5:00pm ET
HCZM Trading
570 Solon Rd
Bedford, OH 44146
United States
Email: support@hczmtrading.com
Phone: 302-208-7541
Support hours: Monday-Friday, 9:00am-5:00pm ET
Typical response time: within 1 business day